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ISO/IEC 20000-1:2018 SMS Certification

ISO/IEC 20000-1 is a Service Management Systems (SMS) standard which specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. Most importantly, ISO/IEC 20000-1 certification validates that a company can continuously improve the delivery of their IT services.

By obtaining ISO/IEC 20000-1 certification, you will enable your company to have reliable, effective, consistent and continually improved IT services.

Implementation and operation of an SMS provides ongoing visibility, control of services and continual improvement, leading to greater effectiveness and efficiency. Improvement for service management applies to the SMS and the services.

The Process of Certification

1

Application Submission

This is the initial document for technical review.
2

Certification Agreement

Signed Legally enforceable certification agreement between BIQS and the client organization.
3

Initial Certification

Initial certification audit to be executed in two stages. stage one for document review and stage two to evaluate implementation.
4

Certification Decision

BIQS conducts an effective review prior to making a decision for granting certification, expanding or reducing the scope of certification, renewing, suspending or restoring, or withdrawing of certification.
5

Annual Surveillance

Surveillance audits shall be conducted at least once a year. The date of the first surveillance audit following initial certification shall not be more than 12 months from the last day of the stage 2 audit.
6

Recertification

The purpose of the recertification audit is to confirm the continued conformity and effectiveness of the management system and its continued relevance and applicability for the scope of certification.

Benefits of ISO/IEC 20000-1 for organizations

Any organization can benefit from achieving ISO/IEC 20000-1 certification and implementing ISO/IEC 20000-1:2018.

  • Improved service performance and increased value provided to clients
  • Reduced costs, efforts, and disruption to services
  • Improved service lifecycle, including planning, design, transition, and delivery
  • Aligned SMS components with business objectives
  • Fulfilled service requirements
  • Increased confidence of the business and customers
  • Reduced risks by utilizing a risk management approach
  • Improved understanding of roles and responsibilities
  • Improved relationships with suppliers and other relevant interested parties
  • Decrease in number of incidents and enhancement of incident management
  • Improvement of response times with minimal disruptions to IT service
  • IT service delivery on time
Download Application
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When To Apply? Just finish your management system implementation

How To Apply? Contact us

info@biqss.com
0225256863
Building 5, 162 St. Maadi Cairo, Egypt.

Industries need certification services

From small to large enterprises to registered charities and government departments. Find the relevant certification services for your needs.

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AGRICULTURE AND FARMING

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ENERGY INDUSTRY

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